Complaints

We are proud of our standards of customer service and the products we provide, however we understand that occasionally things can go wrong.

 

If you are not completely satisfied with the service you have received, your product or anything else please let us know.

 

We promise that we take complaints from our members very seriously and will fully investigate your concerns. We want to learn from your feedback so that we can improve things for all our members.

 

If you want to make a complaint you can contact us in the normal way by telephone, email, fax or post.

 

Alternatively you can submit your complaint online.

If we are unable to resolve your complaint by the end of the third working day we will acknowledge your complaint in writing and after investigating the issues raised, aim to make a full response within 4 weeks.

 

Healthy Investment has a formal complaints procedure which ensures that your complaint is handled professionally and promptly. You can download a copy of our complaints procedure.

 

If we are unable to resolve your complaint or you remain dissatisfied after we have made our final response you may be able to refer your case to the independent Financial Ombudsman Service. Details of the service they provide and how to contact them are available from their website www.financial-ombudsman.org.uk

 

The Financial Ombudsman Service will only handle your complaint if you have been through the Society’s complaints procedure first and if you refer your complaint to them within 6 months of our final response to you.