What Our Members Think
Khadija was wonderfully supportive and informative with regard to our questions about our Healthy Investment Ethical ISAs and replied very quickly to our emails.
We are very pleased to have the opportunity to invest with an excellent Friendly Society with such a long and successful history and virtuous philosophy.
It has been very reassuring dealing with the same team members at Healthy Investment for the past 4 or 5 years. The phone always gets answered when you call and emails are always replied to. Everyone we have dealt with has been very prompt and clear in communication, friendly and professional. It makes a huge change from the majority of customer service experience, even when dealing with other professional firms or finance institutions where you rarely speak to the same person twice, and good, timely and accurate service appears to be a low priority.
Speed, efficiency and politeness
Excellent standard of customer care. Simple instructions to follow and a fast response time.
Khadija was very helpful and made the process very straightforward.
Amazing team! Very helpful and lovely to talk to. Email response were quick and had all details i needed to get everything done. Thanks a lot.
Everything was dealt with very quickly and any issues were solved very quickly. Thank you very much for your help.
Due to extenuating circumstances of my own i found myself having to have a lot of contact with the team. From the team leader Jerrol Ainsworth to the many team members i spoke to, they were all very professional, helpful & in my opinion went out of their way to help me. I wouldn’t hesitate to use this company again, the service they offer is exceptional.
My query was answered promptly & efficiently. I have nothing at all to criticize.
Always receive the requested information within an acceptable timeframe when dealing with Jerrol and the team.
Excellent communication and updates and easy and quick responses from your staff
replied very quickly and dealt with my queries professionally and politely
Really prompt & detailed response, I expected more problems.
My query was dealt with quickly
My query was answered straight away. There’s no call centre, no voice machine saying “we are experiencing a high number of calls today”, you just get to talk to the people that can and want to help.
Healthy Investment offer and provide a first class service.
Timely and efficient response by Khadija Ahmed – thank you.
I have always found the staff of Healthy Investment very approachable and very efficient. No call centre, straight through to the office, which is fantastic in this day and age. My call was answered very satisfactorily.
I have no hesitation in recommending Healthy Investment to anyone.
Prompt response and support offered.
The response to my enquiry was very quick, providing good advice and speedy friendly service. Many thanks.
My query was dealt with really quickly and effectively. The customer advisor Jerrol was polite and friendly and so helpful.
Everything went OK – personal service
I have given 5 stars as I have been pleased with the excellent service I have received. I have been kept informed at every stage regarding our dealings. Thank you Jerrol for all of your assistance.
Fast service , my questions were answered in a polite , professional way .
Extremely quick reply’s and great customer service
Very easy to change things staff very helpful with getting everything as it should be many thanks
The advisor I spoke to explained everything so clearly and was super patient. She made sure I understood all of the options, explaining each one clearly. All of my questions were also answered. It was a fantastic call and I want to give a warm thanks!
Great service from Judy and she’s a credit to your firm. Very helpful and friendly on the phone and then replied to my follow up email promptly. Give her a pay rise!
My query was answered quickly & the advisor was very helpful
My query was answered quickly and efficiently
To change my address and get account valuations demonstrate that I am financially secure to a regulator
Very helpful and friendly staff.
Prompt, efficient, courteous service by Khadija
I contacted Healthy Investments by email on finding the paperwork in the deceased possession, to notify them of the death. I didn’t hear back for sometime and tried again via email. The team tried to send over the necessary forms via email but again seemed to fail, but the team were quick to reply and offered to send hardcopies through the post. They came within days. I filled them out, scanned them and was able to then submit them through an email, which was confirmed as acceptable. So all in all a swift and easy process.
I corresponded via email and on all occasions received fast responses. A few problems occurred through Royal Mail but I was given immediate help from Jerrol to rectify the situation satisfactorily. Thank you very much Jerrol for the way you dealt with my enquiry.
Incredibly helpful and kind people who care about what they do. Judy has made the process super simple. Very happy!!
Called to check details of my daughter’s CTF was really impressed how quick and easy it was to get the information that I required.
Nice friendly and helpful staff too!
Clear and informative. No jargon and no pressure.
Helped me every step of the way , and gave me answers to all my questions !
Rapid efficient response : form sent immediately.
Very helpful service
I felt the service provided by Jerrol was kind, polite, professional and also timely. He did everything he said he would do I.e. always returning calls or responding to emails right away.
It was so nice to be able to deal with a named person from start to finish, that really is a good customer experience especially at a difficult time when you have just lost a loved one!
Very prompt and efficient !
A prompt response from Ella. The process was clear and simple, and easily completed.
the service was unfussy and told me exactly what I needed to do.
Very helpful and polite staff
Delt with my query with a fast response
I had a personal enquiry with healthy investment and it was dealt with very efficiently by a lovely member of the team. Very satisfied and would recommend to anyone interested in this field.
Your quick response and helpful service.
Replied to my queries very quickly. Great customer service, very helpful. Thank you.
Prompt and informed response
The process for setting up junior ISA’S and anniversary bond accounts for our daughters was stress free and dealt with superbly.
Judy Mellor in particular was extremely helpful in explaining what would be happening and when.
Enquiry was dealt with in very professional way.
All good 👍
Wasn’t aware until today that there is no online portal facility to check investment performance throughout the year. Current valuations only possible by either Chat requests or perhaps over the telephone.
Jerrol replied very promptly to my online form query, and was then very clear and courteous in follow-up email communications. He answered my query fully.
Excellent service all very quick and efficient.
The numerous customer service dealings I had with Jerrol were brilliant, informative, communicative and he even remembered my enquiry from an email I’d sent days before calling. He’s a credit to the company.
Excellent really quick and helpful
It was clear and informative and no jargon whatsoever.
I am in New Zealand and whenever I contact you I get super speedy responses, every time! Very efficient! Thanks
Express delivery and service. Call was quickly answered, and paperwork requested came the very next day with all information about my ISA Investment Account. Little more that could be improved.
Extremely quick response with a positive outcome
I received a proper explanatory reply to my email sent to a group email address within a couple of minutes. Very efficient!
I started off on a chat and the operator was really helpful. I was asked to send in some documentation by email and Jerrol replied with excellent. Communication and provided me with advice for my daughters’ child trust fund
I found the service on offer to be of a high standard. The staff I spoke to were helpful and polite and responsive to emails, phone calls and forms. It was a straightforward process and without unnecessary complications.
I would feel confident about dealing with Healthy Investment in the future. I would also have no hesitation in recommending them to anyone else looking for the service they offer.
The written communication is clear and explains things well.
Needed to change address and it was done quickly and without any problems.
Very happy with the support that I received.
Absolutely fantastic service
First enquiry with society regarding my daughter CTF. Really quick response to email, very helpful. Clear info given. Thank you Jerrol!
Received a helpful and friendly phone call from Judy.
Clear and polite emails also from Judy and very prompt reply. 5/5 service.
Fantastic company not 1 problem transferred a CTF took just 1 month, they already have an account with another child of mine so it was a no brainer everything was stress free so simple no hassle including a name change that was done the same day! id been trying to do this for 15years with a previous company who held the CTF originally but it was never simple and extremely stressful to try and speak to someone so glad i was able to transfer to healthy investments it was smooth sailing from day 1, each and every person ive spoken to or emailed have been so helpful and polite.
Fantastic customer service dealt with my enquiry extremely swiftly with all info i required
Very friendly and helpful staff.
All enquiries answered quickly and completely both by phone and email.
Quick response and simple system for updating account details and providing proof / ID.
5-very quick and professional respond
Quick response to all enquiries
Brilliant customer service, professional and easy to speak to advisor. Nothing is too much hassle. Had to change my sons details on his investment (name change) was done on the same day within the afternoon. Advisor was polite and kind. Nice to see.
Staff member was helpful and polite. I did feel though that we should’ve been able to discuss more over the phone rather than saying it all had to be done by email.
Very quick and helpful response to my query
The reply was sent very quickly and efficiently and all my queries were answered.
I have had excellent service! My query was handled promptly.
A response within hours and the document sent was very clear and comprehensive, answering all possible questions.
Khadija is always extremely helpful by being thorough and clear – makes things much easier – thank you!
It’s was straight forward and clear and I was provided with the information well.
And the person was really lovely and respectful.
Very quick and polite response
Excellent service Judy was fantastic helping me with my query,this lady definitely deserves 5 stars.
Very professional in what was a very emotional and stressful time for myself and family. Thank you
I rang first thing to ask for a valuation statement and although they were very busy and short staffed my request was dealt with promptly and efficiently. Khadija promised to have the statement for me by the end of the day and I received it much earlier. Thank you
Very efficient, quick and respectful service.
Khadija was really polite, helpful and to the point. Every query I had regarding the issue I’d called about she answered succinctly and she went beyond what she needed to have done by replying on receipt of a document she’d requested with the form I required at what I think was after her working day had ended. All this was very much appreciated.
Very friendly staff, Judy gave me all the relevant information in a very supportive manner really appreciate that.
Very prompt and courteous attention was provided.
Fast and effective communication
Person helping me (Ella Bailey) has been extremely kind and quick to respond to all my enquiries
Got a response from email in less than 24hrs
I had a query which was dealt with promptly and I got to know exactly what I had asked about
Judy was so helpful and gave me all the information I needed. It was very quick and easy to get our details updated for our change of address
Extremely knowledgeable, efficient and friendly staff. Where other companies don’t even reply Healthy Investment have responded the same day.
Excellent and efficient service. Friendly .
My details were updated very quickly.
A prompt and clear response to my original enquiry and the same thereafter to my subsequent e-mails. Very good service.
I received prompt replies and the information was clearly explained to me .
The speedy response was great.
Responded promptly to my email enquiry.
Always prompt and efficient with responses to queries or information updates.
I have been with Healthy Investment for a number of years & have always found the service both helpful & friendly.A special mention to Jerrol,Phil & Bekki for their friendly assistance & prompt responses.,a credit to the company 10/10
Everything got sorted out very fast and easy.
My problem was solved in 24 hours by nice fella Khadija Ahmed.
Straight to the point and glad I could send picture of letters rather then spending time posting originals
No hassle and very quick reponse
Incredibly fast service, faster than I expected actually. The team communicate with you every step of the way and let you know what what’s happening, 10/10
Very quick, good communication.
Very quick response and service.
Very friendly and helpful. Replied to my query very quickly and efficiently.
Prompt and clear feedback. Khadija has been very helpful and kept her input comprehensive and to the point.
Very good service
Dealt with my query, sorted it in very quick time. Thank you!
The reason for the delay was my fault and not that of Healthy Investments. The staff have been helpful, prompt and friendly.
Jerrol Ainsworth was quick and efficient in helping me in what we needed great service all round
Prompt response and clear guidance.
Excellent service and fast
Spoke to a lovely, helpful lady Judy Mellor.
Very quick and efficient service !
I was very satisfied with the service and manner in which my claim was dealt with.
I must also mention that Judy Mellor was very helpful and courteous.
Process of applying is straightforward, and was dealt with promptly
I used the Chat feature to ask some questions. Very quick and helpful answers. Resolved my queries quickly and simply.
Very speedy replies – to both my initial query and then to my follow up message.
I had a same day response to my query. The response gave a clear and easy to understand answer that reassured me.
This relates to your staff member: Khadija Ahmed.
She was absolutely brilliant. Do remember this in her next appraisal!
Excellent communication, friendly
Provided balance of CTF efficiently as requested. Excellent.
Quick and efficient service
Very quick service so far. Easy to contact.
Khadija was really helpful on the phone, answering my questions and providing the information I needed. I’m looking forward to receiving my information pack in the post.
You did exactly what you told me and very prompt.
Lovely customer service, prompt and efficient with communication, and very friendly and easy to contact, thank you
Very fast response and helped in every way needed. Very happy
Khadija was very friendly and helpful, thanks very much!
I have always found your staff to be very respectful and helpful with a quick response
Been a fan of Healthy Investment for years. Very professional very efficient, great service a delight to deal with. Highly recommended.
The customer service that I received was excellent. My query was settled to my satisfaction within 2 days. Considering that there is a pandemic on I think that is marvellous. Thank you everyone.
Timely helpful support
Very efficient and prompt responses and very clear communication. Super helpful.
My query was dealt with very quickly and very efficiently by Jerrol. He couldn’t have been more helpful.
Very prompt and professional
My query was answered with speed and efficiency and was very pleased with the service
I only had to contact you once as had no need to before now. Impressed with the service.
Very quick. helpful and informative response
The speed and efficiency of Jerrol Ainsworth was incredible !!!
Quick and helpful response, saving the need to make a phone call.
5* customer service – professional staff and fast helpful responses from the emails
Telephone enquiry. Call was answered promptly and my request for an updated valuation statement was dealt with efficiently.
Excellent prompt email replies. Clear and helpful responses.
Very friendly and efficient service.
Incredibly quick response. Very helpful and clear communication.